Support

Intercom

Add the Intercom Messenger widget to your documentation for live chat and support.

Intercom Messenger adds a live chat widget to your documentation site so readers can reach your support team directly. Enable the integration to display the Intercom chat bubble on all published pages.

Prerequisites

An Intercom account with Messenger configured
Your Intercom app ID
Publishing access to your documentation project

Configure from the Editor

Open Site Config

In the Editor, click Site Config in the top toolbar.

Navigate to Integrations

Select Integrations from the left sidebar.

Enable Intercom

Select Intercom and enter your app ID.

Publish

Click Publish to deploy the integration to your live site.

Configure via documentation.json

Add the intercom key under integrations in your documentation.json:

{
  "integrations": {
    "intercom": {
      "appId": "your_app_id"
    }
  }
}

Property	Type	Required	Description
`appId`	string	Yes	Your Intercom app ID

This is your Intercom App ID (found under installation settings), not an API key. The App ID is a short alphanumeric string like abc123de.

Where to find your app ID

Sign in to Intercom.
Go to Settings → Installation → Web.
Copy the App ID displayed in the installation instructions.

What's next

Analytics and Chat Integrations — overview of all supported integrations
Crisp — another live chat option for your documentation
Custom scripts — add scripts for tools not covered by built-in integrations

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