Migrate from Document360
See what moves when you migrate a Document360 knowledge base to Documentation.AI, and what you decide along the way.
You can migrate a Document360 knowledge base from an export file or from its live site. The steps are the same as for every platform. See Migrate to Documentation.AI.
What you can migrate from
- An export from Document360, as the ZIP file or its unzipped folder. It includes your articles, categories, and media. Tell your assistant where the file is.
Two things an export needs today
- Its images have no public address for Documentation.AI to fetch, so copying them into your media library needs a project API key, set as
DAI_API_KEYandDAI_API_BASE. - The migrator cannot yet confirm by itself that an export lists every category, so a migration from an export does not pass its final release check. Your assistant reports this, and you decide whether to accept it or migrate from the live site instead.
- Your live site, such as
https://docs.acme.com.
What moves
| In Document360 | In Documentation.AI |
|---|---|
| Categories and their order | Sidebar groups and pages, in the same order |
| Articles from the WYSIWYG and Markdown editors | Pages |
| Info, warning, error, and success boxes | Callout with the matching style |
Expandable details sections | Expandable |
| FAQ blocks | A group of expandable questions |
| Tabs | Tabs |
| Tables | Tables |
| Embedded frames and videos | Embedded frames and Video |
| Images and files in the export | Files in your media library, with a project API key |
What needs your decision
- Snippets. An export contains snippet placeholders, such as
{{snippet.contact}}, but not the snippet text. At the second decision, give your assistant the text for each snippet. Pages that use a snippet without its text wait until you do. - Workspaces and languages. If your export mixes several, choose which to migrate at the first decision.
- Articles outside any category. The first decision lists them so you can place them or leave them out.
What does not move
- Your footer, custom fonts, and banner. See What does not move.
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