Terms and Conditions

These Terms of Service (the “Terms”) govern access to and use of the websites, applications, APIs, and related services provided by Keevs Health Inc., a Delaware corporation headquartered in Alpharetta, Georgia, which operates the Documentation.AI platform (“Documentation.AI,” “we,” “us,” or “our”). They apply to every plan, from the free plan through Enterprise, and to both self-serve signups and negotiated subscriptions. By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Services.

Privacy: Our collection and use of personal information is described in our Privacy Policy, available at documentation.ai/legal/privacy (the “Privacy Policy”). In the event of a conflict between these Terms and the Privacy Policy with respect to data processing, these Terms control only as to contractual obligations; the Privacy Policy controls as to privacy disclosures and practices.

1) Definitions

• Account means the account registered to access the Services, together with the Organization it belongs to.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where control means more than fifty percent (50%) of the voting interests, provided that entity is not a competitor of Documentation.AI.
• AI Agent means the AI Documentation Agent, including the interactive agent in the editor and any Workflows you configure.
• AI Assistant means the in-docs assistant that answers questions from Readers of your Published Documentation.
• AI Credits means the unit in which AI Assistant and AI Agent usage is measured, as described in Section 5.
• Authorized Users means individuals you invite to your Organization and assign a role of Admin, Editor, or Viewer.
• Beta Features means any feature identified as alpha, beta, preview, experimental, or early access.
• Connected Source means a third-party system you connect to the Services, including a Git provider and any AI context source.
• Customer, you means the individual or legal entity using the Services.
• Customer Content means documentation, text, data, images, files, code, prompts, context, and configuration that you or your Authorized Users provide to or through the Services, including content the Services read from your Connected Sources, and content you publish using the Services.
• Documentation means our published technical and user documentation at documentation.ai/docs.
• Documentation.AI means Keevs Health Inc., the company that owns and operates the Documentation.AI product and the Services.
• Documentation Project means a single documentation site within your Organization, with its own navigation, domain, access settings, and keys.
• Order Form means, as applicable, (a) our online signup, plan selection, and checkout process, or (b) an ordering document executed by both parties that identifies your subscription terms.
• Organization means the workspace within the Services that groups your Documentation Projects, Authorized Users, and billing under a single Customer.
• Output means content generated by the Services in response to Customer Content, Reader questions, or other inputs.
• Published Documentation means a Documentation Project as deployed and served to Readers, whether public, private, or partially restricted.
• Reader means any person or automated agent that accesses your Published Documentation. Readers are not Authorized Users.
• Scope of Use means the products, features, and usage limits you have subscribed to, expressed in categories such as editor seats, Documentation Projects, AI Credits, storage, and custom domains, as set out in your Order Form and at documentation.ai/pricing.
• Services means our websites, applications, APIs, SDKs, models, the web editor, Git sync, the AI Agent and Workflows, the AI Assistant, the Reader MCP Server and Authoring MCP Server, analytics, and the hosting and serving of Published Documentation.
• Subscription Term means the period for which you have subscribed, and any renewal of it.

2) Accounts and eligibility

2.1 Eligibility

The Services are business tools. You must be at least 18 years old and legally capable of entering into contracts to register an Account. The Services are not directed at children.

2.2 Your responsibilities

You are responsible for (a) maintaining the confidentiality of Account credentials; (b) all activity under your Account; and (c) your Authorized Users’ compliance with these Terms. You must provide accurate information and keep it current, including a working email address for notices. Notify us promptly if you become aware of unauthorized access.

2.3 Affiliates

Your Affiliates may use the Services under your Account or place their own Order Form referencing these Terms. You remain responsible for their compliance and for fees arising from their use.

2.4 Account ownership disputes

If there is a dispute about who owns an Account, Organization, or Documentation Project, we may suspend access to the disputed materials until the dispute is resolved between the parties or by a competent authority. Where we can reasonably establish rightful ownership, including by reference to the email domain used to create the Account or to who has paid for the subscription, we may transfer control accordingly.

3) Plans and Scope of Use

3.1 Your entitlements

Your Scope of Use is the plan and quantities set out in your Order Form and published at documentation.ai/pricing. Quantities are not restated in these Terms so that plan improvements reach you without a contract amendment. The entitlements published for your plan when your Subscription Term begins or renews apply for that term.

3.2 We will not reduce what you have paid for

We will not reduce the entitlements or materially decrease the core functionality of a paid plan during a Subscription Term you have already paid for. If we must do so, we will give at least thirty (30) days’ notice and you may terminate the affected subscription and receive a pro rata refund of prepaid, unused fees.

3.3 Seats

Authorized Users hold the role of Admin, Editor, or Viewer, as described in the Documentation. Seats are assigned to named individuals. A seat may be reassigned when a person leaves your organization or changes role, but credentials must not be shared and a seat must not be used concurrently by more than one individual. Readers of your Published Documentation are never counted as seats, and we do not meter or charge for page views.

3.4 Exceeding your Scope of Use

If your usage exceeds your Scope of Use, we will notify you and give you a reasonable opportunity to upgrade or purchase additional entitlements at the rates then in effect. We do not apply automatic overage billing. Where a limit is reached, the affected function is restricted rather than charged. If you do not bring your usage within your Scope of Use in a reasonable time, we may restrict the affected functionality.

3.5 Fair use of unlimited entitlements

Where an entitlement is described as unlimited, that means unlimited for ordinary business use of the Services as documented. It does not permit automated bulk generation, resale of capacity, or use that places a disproportionate load on the Services. If your usage is materially out of line with comparable customers on the same plan, we will contact you to agree a suitable plan before taking any restrictive action.

4) Use rights and restrictions

4.1 License to use the Services

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services within your Scope of Use for your internal business purposes during your Subscription Term.

4.2 Acceptable Use Policy (AUP)

You will not, and will not permit anyone to:

• reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or model weights except to the extent allowed by law;
• copy, frame, mirror, resell, or provide the Services to third parties as a service, or build a competing service using confidential information obtained through the Services;
• interfere with or disrupt the integrity, availability, or performance of the Services;
• upload or transmit malware or harmful code, or use the Services to attack any system;
• infringe, misappropriate, or violate others’ rights (including IP, privacy, or publicity rights);
• use the Services for unlawful, high-risk, or dangerous activities (including medical diagnosis, emergency services, legal or financial advice to consumers, or operation of critical infrastructure) without human review by qualified professionals;
• input or process regulated sensitive data (e.g., payment card data, government IDs, health data governed by HIPAA or equivalent laws, biometric data, children’s data) unless expressly permitted by an Order Form or DPA;
• attempt to bypass usage limits, rate limits, credit accounting, or authentication; or
• use automated means to harvest data except through documented APIs and MCP endpoints within published rate limits.

4.3 API and rate limits

If you use our API, you must comply with our API documentation and rate limits, which we may update from time to time. We may monitor usage to enforce these Terms, improve the Services, and ensure stability and security.

5) AI features, AI Credits, and Output

5.1 What consumes credits

Only the AI Assistant and the AI Agent consume AI Credits. Browsing, editing, publishing, and ordinary use of the Services consume none. Consumption rates, cycle length, rollover, and your allocation are described in the Documentation and at documentation.ai/pricing. Published per-task figures are indicative averages rather than fixed prices, and actual consumption for similar tasks will vary.

5.2 Reader questions consume your credits

Questions asked by your Readers consume credits from your allocation. Because your Published Documentation may be publicly accessible, the volume of Reader questions is not within our control. You are responsible for choosing a plan and access settings appropriate to your expected Reader volume. We apply bot protection to the AI Assistant but do not guarantee that all automated or abusive usage will be prevented.

5.3 Running out of credits

If you exhaust your credits, the AI Assistant and AI Agent are disabled until your next cycle begins or until you purchase additional credits. Your Published Documentation remains live, accessible to Readers, and fully editable throughout. There is no overage billing on any plan: AI usage cannot increase your invoice without a purchase you choose to make. Additional credits are non-refundable and are consumed after your cycle allocation.

5.4 Nature of Output

Output is generated content. It may be inaccurate, incomplete, or unsuitable for your purpose, and because of the nature of generative AI it may resemble Output generated for other customers. We do not guarantee that Output is unique or free of third-party rights. You are responsible for reviewing Output before publishing or relying on it.

5.5 Automated Workflows

Where you configure Workflows to run automatically, you are responsible for the review and approval controls you put in place around them, including branch protection and merge approval in your Git provider. Merging into your deployment branch triggers a live deployment of your Published Documentation.

5.6 Answers shown to your Readers

The AI Assistant answers Reader questions using your Published Documentation as its source, and shows the pages an answer came from. Those answers appear within your Published Documentation and under your branding. As between you and us, you are responsible for the content on which those answers are based and for configuring the assistant’s instructions and fallback path.

5.7 No professional advice

Output may appear authoritative but is generated content. It is not legal, medical, financial, safety, or other professional advice, and you are responsible for human review and for decisions made in reliance on it.

6) Customer Content, Output, and IP

6.1 Ownership

As between you and Documentation.AI, you retain all rights in Customer Content. Subject to your compliance with these Terms and any third-party terms (e.g., underlying model providers), you also own your Output to the extent permitted by applicable law.

6.2 License to Documentation.AI

You grant Documentation.AI a worldwide, non-exclusive license to host, store, reproduce, process, transmit, adapt, and display Customer Content and Output solely to provide, maintain, secure, and support the Services; to publish and serve your Published Documentation to Readers in the formats the Services produce; to prevent fraud and abuse; and to comply with law. This license ends when the relevant Customer Content is deleted, subject to our retention practices.

6.3 Moral rights

You retain all moral rights in Customer Content, including rights of integrity and attribution. The license in Section 6.2 includes a waiver of moral rights solely and to the limited extent necessary for us to render, reformat, and publish Customer Content through the Services.

6.4 Responsibility for Customer Content

You are responsible for Customer Content and for obtaining all necessary rights, consents, and notices to process personal information in Customer Content, and to publish it. Do not include confidential information in prompts unless necessary and appropriate safeguards are in place.

6.5 Model providers

The Services use third-party foundation models to generate Output. Our agreements with model providers restrict their use of Customer Content and Output to providing services to us. We may use aggregated, de-identified data that does not identify you, your Authorized Users, or your Customer Content to operate, secure, and improve the Services.

7) Published Documentation, content standards, and removal

7.1 We do not pre-screen

We do not pre-screen Customer Content published using the Services. As between you and us, you are responsible for your Published Documentation, and we disclaim responsibility for content published by you or your Authorized Users.

7.2 Content standards

You must not publish through the Services content that is unlawful, that infringes third-party rights, that contains malware or facilitates attacks on other systems, that constitutes child sexual abuse material, that incites violence or hatred, or that is defamatory. You must not use the Services to distribute pirated software, credential dumps, or phishing material.

7.3 Our removal right

We have the right, but not the obligation, to refuse, remove, or disable access to any Customer Content or Published Documentation that we reasonably believe breaches these Terms or applicable law, or in response to a credible complaint or an order from a competent authority. Where practicable, we will give you notice and a reasonable opportunity to correct the issue before acting, except where immediate action is required by law or to prevent serious harm.

7.4 Technical scope of removal

Depending on how your Published Documentation is configured, we may not be able to remove an individual page without disabling a broader part of a Documentation Project. Where that is the case we will tell you, and where the circumstances allow we will ask you to remove or amend the specific content yourself before we act.

7.5 Redress

If we remove, block, or restrict Customer Content or your Published Documentation, you, and any third party who informed us about it, may contact us at [email protected] to seek a review of that decision. We will review the request, respond within a reasonable period, and explain any further options available to you. Where you are established in the European Economic Area or the United Kingdom, we will act in accordance with applicable law governing content moderation and the redress mechanisms it requires.

7.6 Complaints from third parties

Where we receive a complaint about your Published Documentation from a third party, we may forward it to you. You will acknowledge receipt within two (2) business days and address the complaint directly with the complainant, including by informing them that you, rather than Documentation.AI, are the appropriate party to resolve the matter.

8) DMCA / copyright policy (U.S.)

8.1 Before you send a notice

Because Published Documentation is authored and controlled by our customers, we ask that you first attempt to resolve the issue with the owner or administrator of the site concerned.

8.2 Notice of claimed infringement

If you believe content published through the Services infringes your copyright, send a written notice to our designated agent containing: (i) your physical or electronic signature; (ii) identification of the copyrighted work claimed to be infringed; (iii) identification of the material claimed to be infringing, with information reasonably sufficient to locate it; (iv) your contact information; (v) a statement that you have a good faith belief the use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

8.3 Designated agent

Copyright Agent, Keevs Health Inc.
2925 Manor Bridge Drive, Alpharetta, GA 30004, USA
Email: [email protected]

8.4 Counter-notification

If your content was removed and you believe it was removed in error or as a result of misidentification, you may send a counter-notification to the designated agent containing: your signature; identification of the material and its location before removal; a statement under penalty of perjury that you have a good faith belief the material was removed as a result of mistake or misidentification; your name, address, and telephone number; and your consent to the jurisdiction of the federal court for the district in which your address is located, or the Northern District of Georgia if your address is outside the United States. We may restore the material after the period provided by law unless the original complainant notifies us that it has filed an action seeking a court order.

8.5 Repeat infringers

We will terminate, in appropriate circumstances, the Accounts of customers who are repeat infringers. Misrepresentations in a notice or counter-notification may expose the sender to liability for damages under 17 U.S.C. Section 512(f).

9) Connected repositories and sources

9.1 Your authorization

Where you connect a Git provider or an AI context source, you authorize us to access that system using the credentials and permissions you grant, for the purposes described in the Documentation. You are responsible for ensuring you have the right to grant that access and for the scope of the permissions you choose.

9.2 Repositories we write to, and those we only read

Your documentation source repository is read and written by the Services. In that repository we may create and delete branches, open pull requests, merge into your deployment branch, and manage webhooks in order to sync and deploy your documentation. Repositories you connect as AI context are treated as read-only and the AI Agent cannot modify them.

9.3 Context sources

Where you connect a context source, the AI Agent reads it at the time a task runs, through the connection you authorized, and is bounded by the permissions of the connecting account. Content read from those systems is Customer Content.

9.4 Disconnection

Disconnecting a Git provider stops syncing and automatic deployment. Your Published Documentation remains live until you unpublish or delete it. Disconnection is not a takedown.

10) Custom domains, MCP endpoints, and access control

10.1 Custom domains

If you serve Published Documentation on your own domain, you are responsible for adding the DNS records we specify and keeping them in place, including disabling any proxying that would interfere with certificate issuance or domain verification. We provision and renew the TLS certificate for a verified domain. DNS propagation and the behavior of your DNS provider are outside our control. Domain configuration you control, including CNAME and apex records, is your responsibility, and we are not liable for downtime caused by changes you make to it.

10.2 What happens to a live site

If your subscription is cancelled, expires, or is terminated, or if payment fails and is not cured within the notice period in Section 12.2, your Published Documentation will cease to be served and requests to your custom domain will no longer resolve to the Services. We will not redirect your domain elsewhere or serve advertising on it. You are responsible for removing or repointing the DNS records you created. We will make Customer Content available for export as set out in Section 14.6.

10.3 Reader MCP Server

Your Published Documentation is exposed through a Reader MCP Server on your documentation domain so that AI tools can search it. It is read-only and cannot create, modify, or delete content or perform dashboard actions. Content that is publicly accessible on your site is available through this endpoint without authentication; content behind access controls requires authentication and is bounded by the access roles you assign. Treat the endpoint as having the same audience as your site.

10.4 Authoring MCP Server

The Authoring MCP Server allows tools acting on your behalf to read and modify your documentation, subject to the role of the authenticated Authorized User. Actions taken through it, including merges that trigger a live deployment, are your actions. You are responsible for the tools you authorize and the credentials you issue.

10.5 Access control and credentials

Access control settings apply to your deployed documentation site. They do not change the visibility of your Git repository, which you control with your Git provider. Where we issue keys or credentials, they are shown once and you are responsible for storing and rotating them securely.

11) Attribution and branding

Published Documentation includes a footer link attributing the Services to Documentation.AI. You may not remove, obscure, or alter that attribution, whether by CSS, JavaScript, or otherwise, except where footer branding removal has been enabled for your Account. Removal is available on the Enterprise plan. Except as set out in Section 19.4, neither party may use the other’s name, logo, or trademarks without prior written consent.

12) Fees, billing, and taxes

12.1 Fees and billing

If you purchase a paid plan, you agree to pay the fees described at checkout or in an Order Form. Fees are billed in advance, unless stated otherwise, and are non-refundable except as required by law or expressly stated in an Order Form.

12.2 Payment

Where you pay by card, you authorize us and our payment processor to charge your payment method for all fees when due, including on renewal. Where we invoice you, payment is due within thirty (30) days of the invoice date unless agreed otherwise. Undisputed amounts not paid when due may accrue interest at the lesser of one percent (1%) per month or the maximum permitted by law. We will give at least ten (10) business days’ notice before suspending the Services for non-payment.

12.3 Billing disputes

You may dispute an invoice in good faith by notifying us within sixty (60) days of the invoice date, setting out the basis of the dispute. You must pay all undisputed amounts when due. We will not suspend the Services for a properly notified good faith dispute while it is being resolved.

12.4 Auto-renewal and cancellation

Paid subscriptions auto-renew for successive terms of the same length unless you cancel before the renewal date via the product or by emailing [email protected]. Cancellation takes effect at the end of the current term; no refunds for partial periods.

12.5 Plan changes

You may upgrade at any time; the change takes effect immediately and we charge the difference pro rata for the remainder of your current period. You may downgrade with effect from your next renewal. Downgrading reduces your Scope of Use, and content or configuration that exceeds the lower plan’s limits may become inaccessible. You are responsible for reducing your usage before a downgrade takes effect.

12.6 Changes to pricing

Fees are fixed for the Subscription Term you have paid for. We will give at least thirty (30) days’ notice of a price change for monthly subscriptions and at least sixty (60) days’ notice for annual subscriptions, in each case before it takes effect at renewal. If you do not accept the change you may cancel before the renewal date.

12.7 Taxes

Fees are exclusive of taxes. You are responsible for applicable sales, use, VAT/GST, withholding, or similar taxes, excluding taxes based on our net income. Where you must withhold tax, you will gross up the payment so that we receive the full invoiced amount.

13) Free plans, trials, and Beta Features

13.1 Free plans and trials

We offer a free plan and may offer trials. Free plans and trials are provided free of charge, as is and as available, with no warranty, no service level commitment, and community support only. A trial runs until the earlier of the end of the trial period and the start date of a paid subscription.

13.2 Our rights on free plans

We may modify, limit, suspend, or discontinue a free plan or trial, or any Account on one, at any time and for any reason, on reasonable notice where practicable. We may deactivate a free Account that has shown no activity for twelve (12) consecutive months, giving you at least thirty (30) days’ notice by email and an opportunity to export your Customer Content.

13.3 Beta Features

Beta Features are provided as is, without warranties or support, may change or be withdrawn at any time, and are excluded from any service level commitment and from our indemnity in Section 18.1. Do not rely on them for production-critical work.

13.4 Exclusions

Sections 18.1 and 19.2 do not apply to free plans, trials, or Beta Features. The commitment in Section 17.2 not to materially reduce security measures applies only to paid plans. Our liability in respect of free plans, trials, and Beta Features is limited as set out in Section 20.2.

14) Term; suspension; termination

14.1 Term

These Terms start when you first accept them and continue while you hold an Account. Paid subscriptions run for the Subscription Term selected and renew as set out in Section 12.4.

14.2 Termination by you

You may stop using the Services at any time and may terminate by cancelling all subscriptions and closing your Account.

14.3 Termination for cause

Either party may terminate if the other materially breaches these Terms and fails to cure within thirty (30) days of written notice, or immediately if the other becomes insolvent, enters liquidation, or makes a general assignment for the benefit of creditors.

14.4 Suspension

We may suspend access where your use poses a material security or legal risk, breaches Section 4.2 or Section 7.2, or must be suspended by law. We will give notice where practicable, limit the suspension to the affected part of the Services, and restore access promptly once the cause is resolved.

14.5 Termination by us without cause

We may terminate a paid subscription without cause on thirty (30) days’ notice. If we do, we will refund the pro rata unused portion of any amount you have prepaid.

14.6 Effect of termination

Upon termination, your rights to use the Services end and your Published Documentation ceases to be served. We will make commercially reasonable efforts to allow you to export Customer Content and Output for thirty (30) days after termination unless prohibited by law or your Account was terminated for egregious abuse or security risk. We may retain backups, billing records, and logs per our Privacy Policy. If you terminate for our uncured material breach, we will refund prepaid, unused fees for the remainder of the Subscription Term.

14.7 Survival

Sections 1, 6.1, 12 in respect of accrued amounts, 14.6, this Section 14.7, 16, 18, 19.3, 20, 21, 25, 28, and 29 survive termination or expiry of these Terms.

15) Availability and support

15.1 Availability

We will use commercially reasonable efforts to keep the Services and your Published Documentation available, excluding scheduled maintenance, emergency maintenance, and events outside our reasonable control. Except where we have agreed a written service level commitment with you, we do not commit to a specific level of uptime and no service credits are available.

15.2 Support

We provide support according to your plan as described at documentation.ai/pricing. Support commitments with defined response times apply only where we have agreed them with you in writing.

16) Intellectual property, confidentiality, and feedback

16.1 Our rights

We retain all right, title, and interest in the Services, including all software, models we own, interfaces, templates, and the Documentation, and in all improvements to them. No rights are granted except those expressly stated in these Terms.

16.2 Confidentiality

Each party may disclose Confidential Information to the other. Confidential Information means non-public information designated as confidential or that should reasonably be understood as confidential, including Customer Content, business plans, pricing, security information, and product roadmaps. Confidential Information does not include information that is or becomes public without breach, was known without restriction before receipt, is independently developed, or is rightfully received from a third party. Each party will use the other’s Confidential Information only to perform obligations under these Terms, protect it using at least reasonable measures, and limit access to personnel and advisors bound by confidentiality obligations. A party may disclose where required by law, giving prompt notice where legally permitted. These obligations continue for three (3) years after termination, and indefinitely for trade secrets and Customer Content.

16.3 Feedback

If you send suggestions, ideas, or feedback, you grant us a non-exclusive, worldwide, perpetual, irrevocable license to use and exploit the feedback without restriction or compensation. Feedback does not include Customer Content or your Confidential Information. Nothing in these Terms limits our right to develop, acquire, or market products that perform similar functions.

16.4 Open source components

The Services may include open source software. To the extent required by the licenses covering that software, the terms of those licenses apply to it in place of these Terms. Open source components are excluded from our indemnity in Section 18.1.

17) Security and data protection

17.1 Roles and the DPA

For Customer Content we act as processor and you act as controller. For Account, billing, and security data we act as controller. Where we process personal data on your behalf, our Data Processing Addendum applies and is incorporated into these Terms. It is available on request.

17.2 Security measures

We implement administrative, technical, and organizational measures designed to protect Customer Content, including encryption in transit, access controls on a least-privilege basis, audit logging, and routine backups. We will not materially reduce these measures during your Subscription Term. You are responsible for securing your systems and devices and for configuring the Services appropriately.

17.3 Security incidents

We will notify you without undue delay after becoming aware of a security incident affecting your Customer Content, and will provide the information reasonably necessary for you to meet your own notification obligations.

17.4 Subprocessors

We maintain a current list of subprocessors at documentation.ai/legal/subprocessors and will give notice before adding a subprocessor that processes Customer Content. You may object on reasonable data protection grounds and we will work with you in good faith to resolve the objection.

17.5 Location of processing

We process and store data in the United States and in other countries where we and our service providers operate. Any specific data residency arrangement must be agreed with us in writing.

18) Indemnification

18.1 By Documentation.AI

We will defend you against a third-party claim alleging that the Services, as provided by us and used in accordance with these Terms, infringe that third party’s intellectual property rights, and will pay damages finally awarded or agreed in settlement. If such a claim arises or we believe it may, we may procure the right for you to continue using the Services, modify them to be non-infringing, or terminate the affected subscription and refund prepaid, unused fees. This does not apply to claims arising from Customer Content, from Output, from open source components, from modifications not made by us, from combination with items we did not supply, from use in breach of these Terms, or in respect of free plans, trials, or Beta Features.

18.2 By you

You will defend, indemnify, and hold harmless Documentation.AI and its affiliates, officers, employees, and agents from and against claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your Customer Content; (b) your Published Documentation; (c) your use of the Services in violation of these Terms or law; (d) the systems and credentials you connect under Section 9; or (e) your applications or integrations.

18.3 Procedure

The indemnified party will give prompt written notice, allow the indemnifying party sole control of the defense and settlement provided no settlement imposes liability or an admission on the indemnified party without its consent, and provide reasonable cooperation at the indemnifying party’s expense.

19) Warranties, disclaimers, and publicity

19.1 Your warranties

You represent and warrant that you have obtained all necessary rights to Customer Content, that you have the right to grant the access you authorize under Section 9, and that you will use the Services in compliance with all laws.

19.2 Our warranty

For paid plans, we warrant that the Services will perform materially in accordance with the Documentation and that we will provide them with reasonable skill and care. If the Services fail to meet this warranty we will use commercially reasonable efforts to correct the failure, and if we cannot do so within thirty (30) days of your notice you may terminate the affected subscription and receive a pro rata refund of prepaid, unused fees. This is your exclusive remedy for breach of this warranty.

19.3 Disclaimer

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES, OUTPUT, FREE PLANS, TRIALS, AND BETA FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES OR OUTPUT WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED.

No professional advice. Output may appear authoritative but is generated content; it is not legal, medical, financial, or other professional advice. You are responsible for human review and for decisions made based on Output.

19.4 Publicity

We may identify you as a customer and use your logo and name on our website and in marketing materials. You can opt out at any time by emailing [email protected], and we will remove the reference within thirty (30) days.

20) Limitation of liability

20.1 Indirect damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

20.2 Cap

EACH PARTY’S AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO DOCUMENTATION.AI FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR USD $100 IF YOU HAVE NOT HAD ANY PAID SUBSCRIPTION.

20.3 Exclusions from the cap

Sections 20.1 and 20.2 do not apply to your indemnification obligations under Section 18.2, your payment obligations, your breach of Section 4.2, or either party’s fraud or willful misconduct.

20.4 Jurisdictional limits

Some jurisdictions do not allow certain limitations; in such cases, these limitations apply to the fullest extent permitted. These limitations apply even if a limited remedy fails of its essential purpose, and form a basis of the bargain between us.

21) Export control and sanctions

You may not use the Services if you are located in, or a resident of, any country subject to embargoes or sanctions, or if you are on any restricted party list. You agree to comply with all applicable export and sanctions laws.

22) Anti-corruption

You will comply with applicable anti-bribery and anti-corruption laws, including the U.S. FCPA and UK Bribery Act, as applicable.

23) Government end users

The Services are “Commercial Products” as defined at 48 C.F.R. Section 2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation.” They were developed fully at private expense. U.S. Government end users acquire only those rights set forth in these Terms. No additional rights are granted.

24) Changes to the Services and Terms

24.1 Changes to the Services

We may add, modify, or remove features. We will not materially decrease the core functionality of a paid plan during a Subscription Term you have paid for, as set out in Section 3.2.

24.2 Changes to these Terms

We may publish new versions of these Terms. The version in effect when you subscribe or renew governs for that Subscription Term, and a new version applies to you from the start of your next renewal. We will give at least thirty (30) days’ notice of a material change for monthly subscriptions and at least sixty (60) days’ notice for annual subscriptions, by email to the address on your Account or by notice in the Services. If you object to a new version, your subscription continues to be governed by the prior version until the end of your then-current Subscription Term, after which you may cancel rather than accept the change. For free plans and trials, changes take effect thirty (30) days after publication. Each version carries an effective date, and prior versions are available on request.

25) Notices and electronic communications

25.1 Notices to us

Contractual and legal notices to Documentation.AI must be in writing to [email protected], with a copy to Keevs Health Inc., 2925 Manor Bridge Drive, Alpharetta, GA 30004, USA.

25.2 Notices to you and electronic communications

We may provide notices via the Services, by email to the address on your Account, or in your Account. These communications may include notices about fees, changes to these Terms, and matters that require a response or action to avoid interruption of the Services. You must keep your Account email address current and monitored. You agree that communications we send electronically satisfy any legal requirement that such communications be in writing. These Terms are a contract between you and us even though they are electronic and are not physically signed.

26) Assignment

Neither party may assign these Terms without the other’s prior written consent, except that either party may assign in full to a successor in connection with a merger, acquisition, corporate reorganization, or sale of assets, on written notice. If a party is acquired by a direct competitor of the other, the other party may terminate on written notice.

27) Force majeure

Neither party is liable for delays or failures due to events beyond its reasonable control, including natural disasters, acts of government, labor disputes, internet outages, or denial-of-service attacks. This does not excuse payment obligations.

28) Governing law; dispute resolution

These Terms and any dispute or claim (whether in contract, tort, or otherwise) arising out of or in connection with them or their subject matter are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules.

You and Keevs Health Inc. agree to the exclusive jurisdiction and venue of (a) the state courts located in Fulton County, Georgia, and (b) the United States District Court for the Northern District of Georgia (Atlanta Division) for matters within federal jurisdiction, and you waive any objection to venue or forum non conveniens.

Jury trial waiver. To the fullest extent permitted by law, YOU AND KEEVS HEALTH INC. WAIVE ANY RIGHT TO A JURY TRIAL.

Class action waiver. To the fullest extent permitted by law, each party may bring claims against the other only in its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

29) Entire agreement; order of precedence; severability

These Terms, the Privacy Policy, the Data Processing Addendum, and any applicable Order Form constitute the entire agreement and supersede prior agreements regarding the Services. If there is a conflict, an Order Form (if any) controls, then the Data Processing Addendum, then these Terms, then the Privacy Policy. Any term stated in your purchase order or vendor portal is void and of no effect. If you have a separate written agreement with us covering the Services, that agreement governs instead of these Terms to the extent of any conflict.

The parties are independent contractors. If any provision is unenforceable, it will be modified to the minimum extent necessary to be enforceable, and the remaining provisions remain in effect. A failure to enforce a provision is not a waiver of it. Except as expressly stated in Section 18.2, there are no third-party beneficiaries. These Terms may be executed in counterparts, including electronic copies.

30) Contact

Keevs Health Inc. (Documentation.AI)
2925 Manor Bridge Drive, Alpharetta, GA 30004, USA
Email: [email protected]