These Terms of Service (the “Terms”) govern access to and use of the websites, applications, APIs, and related services provided by Documentation.AI ("Documentation.AI," "we," "us," or "our"). By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Services.

Privacy: Our collection and use of personal information is described in our Privacy Policy, available at documentation.ai/legal/privacy (the “Privacy Policy”). In the event of a conflict between these Terms and the Privacy Policy with respect to data processing, these Terms control only as to contractual obligations; the Privacy Policy controls as to privacy disclosures and practices.

1) Definitions

• Account means the account registered to access the Services.

• Authorized Users means individuals you invite or permit to access your workspace/account.

• Customer, you means the individual or legal entity using the Services.

• Customer Content means text, data, images, files, prompts, context, code, and other materials you or your Authorized Users provide to or through the Services.

• Output means content generated by the Services in response to Customer Content or other inputs.

• Order Form means any online or written ordering document specifying a plan, tier, or paid features.

• Services means our websites, apps, API, SDKs, models, and related features.

• Beta Features means any alpha, beta, preview, or experimental features.

2) Accounts & eligibility

You must be at least 13 years old to use the Services. You are responsible for (a) maintaining the confidentiality of Account credentials; (b) all activities under your Account; and (c) your Authorized Users’ compliance with these Terms. You must provide accurate information and promptly update it, including a current email for notices.

3) Use rights & restrictions

3.1 License to use the Services

Subject to these Terms and any Order Form, Documentation.AI grants you a limited, non‑exclusive, non‑transferable, non‑sublicensable right to access and use the Services for your internal business purposes.

3.2 Acceptable Use Policy (AUP)

You will not, and will not permit anyone to:

• reverse engineer, decompile, disassemble, or otherwise attempt to derive source code or model weights except to the extent allowed by law;

• copy, frame, mirror, or resell the Services or build a competing service using confidential information obtained through the Services;

• interfere with or disrupt the integrity, availability, or performance of the Services;

• upload or transmit malware or harmful code;

• infringe, misappropriate, or violate others’ rights (including IP, privacy, or publicity rights);

• use the Services for unlawful, high‑risk, or dangerous activities (including medical diagnosis, emergency services, legal/financial advice to consumers, or operation of critical infrastructure) without human review by qualified professionals;

• input or process regulated sensitive data (e.g., payment card data, government IDs, health/biometric data, children’s data) unless expressly permitted by an Order Form or DPA;

• attempt to bypass usage limits, rate limits, or authentication;

• use automated means to harvest data except through documented APIs within published rate limits.

3.3 API & rate limits

If you use our API, you must comply with our API documentation and rate limits, which we may update from time to time. We may monitor usage to enforce these Terms, improve the Services, and ensure stability and security.

4) Customer Content, Output, and IP

4.1 Ownership

As between you and Documentation.AI, you retain all rights in Customer Content. Subject to your compliance with these Terms and any third‑party terms (e.g., underlying model providers), you also own your Output to the extent permitted by applicable law.

4.2 License to Documentation.AI

You grant Documentation.AI a worldwide, limited, revocable, non‑exclusive license to use, host, reproduce, and display Customer Content and Output solely to provide, maintain, secure, and support the Services; to prevent fraud/abuse; to comply with law; and to perform usage analytics and quality assurance. We do not use your Customer Content to train third‑party foundation models by default.

4.3 Similarity of outputs

Due to the nature of generative AI, outputs may be similar to outputs to other users. Documentation.AI does not guarantee that an Output is unique or free of third‑party rights. You are responsible for reviewing Outputs for accuracy and appropriateness for your use case.

4.4 Responsibility for Customer Content

You are responsible for Customer Content and for obtaining all necessary rights, consents, and notices to process personal information in Customer Content. Do not include confidential information in prompts unless necessary and appropriate safeguards are in place.

5) Third‑party services & models

The Services may interoperate with third‑party services (e.g., cloud providers, identity providers, repositories, chat, ticketing) and may send Customer Content to third‑party model providers to generate Output. Your use of third‑party services is subject to their terms, and we are not responsible for their acts or omissions. We require contractual protections from third‑party providers to use Customer Content only to provide the Services to you.

6) Confidentiality

Each party may disclose Confidential Information to the other. Confidential Information means non‑public information designated as confidential or that should reasonably be understood as confidential, including Customer Content, business plans, pricing, security information, and product roadmaps. Confidential Information does not include information that is or becomes public without breach, was known without restriction before receipt, is independently developed, or is rightfully received from a third party. Each party will use the other’s Confidential Information only to perform obligations under these Terms and protect it using reasonable measures.

7) Security & data protection

We implement reasonable administrative, technical, and organizational measures to protect Customer Content, including encryption in transit and access controls. Additional details are in the Privacy Policy. You are responsible for securing your systems and devices and for configuring the Services appropriately.

8) Beta Features

We may offer Beta Features for evaluation. Beta Features are provided “AS IS” without warranties or support, may be suspended at any time, and may not be as reliable as generally available Services. Usage of Beta Features may be subject to additional terms.

9) Plans, fees, and taxes

9.1 Fees & billing

If you purchase a paid plan, you agree to pay the fees described at checkout or in an Order Form. Fees are billed in advance, unless stated otherwise, and are non‑refundable except as required by law or expressly stated in an Order Form.

9.2 Auto‑renewal & cancellation

Paid subscriptions auto‑renew for successive terms unless you cancel before the renewal date via the product or by emailing [email protected]. Cancellation takes effect at the end of the current term; no refunds for partial periods.

9.3 Changes to pricing

We may change pricing or introduce new charges with prior notice. Changes will apply starting the next renewal term unless otherwise agreed in an Order Form.

9.4 Taxes

Fees are exclusive of taxes. You are responsible for applicable sales, use, VAT/GST, or similar taxes, excluding taxes based on our net income.

10) Term; suspension; termination

These Terms start when you first use the Services and continue until terminated. We may suspend or terminate your access immediately if you materially breach these Terms, if your use poses a security or legal risk, or to comply with law. You may stop using the Services at any time and may terminate by closing your Account or canceling all subscriptions.

Effect of termination. Upon termination, your rights to use the Services end. We will make commercially reasonable efforts to allow you to export Customer Content and Output from your workspace for 30 days after termination unless prohibited by law or your Account was terminated for egregious abuse or security risk. We may retain backups and logs per our Privacy Policy.

11) Warranties & disclaimers

You represent and warrant that you have obtained all necessary rights to Customer Content and will use the Services in compliance with all laws.

THE SERVICES, OUTPUT, AND BETA FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES OR OUTPUT WILL BE ACCURATE, RELIABLE, ERROR‑FREE, OR UNINTERRUPTED.

No professional advice. Outputs may appear authoritative but are generated content; they are not legal, medical, financial, or other professional advice. You are responsible for human review and for decisions made based on Outputs.

12) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL DOCUMENTATION.AI BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EXCEPT FOR WILLFUL MISCONDUCT OR AMOUNTS PAYABLE FOR YOUR INDEMNIFICATION OBLIGATIONS, OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO DOCUMENTATION.AI FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR USD $100 IF YOU HAVE NOT HAD ANY PAID SUBSCRIPTION.

Some jurisdictions do not allow certain limitations; in such cases, these limitations apply to the fullest extent permitted.

13) Indemnification

You will defend, indemnify, and hold harmless Documentation.AI and its affiliates, officers, employees, and agents from and against claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your Customer Content; (b) your use of the Services in violation of these Terms or law; or (c) your applications or integrations.

14) Publicity

We may identify you as a customer and use your logo and name on our website and in marketing materials. You can opt out by emailing [email protected].

15) Feedback

If you send suggestions, ideas, or feedback, you grant us a non‑exclusive, worldwide, perpetual, irrevocable license to use and exploit the feedback without restriction or compensation.

16) DMCA / copyright policy (U.S.)

If you believe content on the Services infringes your copyright, send a notice to [email protected] with: (i) your physical or electronic signature; (ii) identification of the copyrighted work and the infringing material; (iii) contact information; (iv) a statement of good‑faith belief; and (v) a statement under penalty of perjury that the information is accurate and you are authorized to act. We may remove content and terminate repeat infringers as appropriate.

17) Export control and sanctions

You may not use the Services if you are located in, or a resident of, any country subject to embargoes or sanctions, or if you are on any restricted party list. You agree to comply with all applicable export and sanctions laws.

18) Anti‑corruption

You will comply with applicable anti‑bribery and anti‑corruption laws, including the U.S. FCPA and UK Bribery Act, as applicable.

19) Government end users

The Services are “Commercial Products” provided with only those rights set forth in these Terms. No additional rights are granted.

20) Changes to the Services and Terms

We may modify the Services and these Terms. If changes are material, we will provide notice (e.g., in‑product or by email) and the “Last updated” date will be revised. Changes take effect upon posting or at the stated effective date. If you continue using the Services after the effective date, you accept the changes.

21) Notices

We may provide notices via the Services, email, or your Account. You agree that electronic communications satisfy any legal communication requirements. For contractual or legal notices to Documentation.AI, email [email protected].

22) Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.

23) Force majeure

Neither party is liable for delays or failures due to events beyond its reasonable control, including natural disasters, acts of government, labor disputes, internet outages, or denial‑of‑service attacks.

24) Governing law; dispute resolution

These Terms and any dispute or claim (whether in contract, tort, or otherwise) arising out of or in connection with them or their subject matter are governed by the laws of the State of Delaware, USA, without regard to its conflict‑of‑law rules.

You and Documentation.AI agree to the exclusive jurisdiction and venue of (a) the state courts located in Fulton County, Georgia, and (b) the United States District Court for the Northern District of Georgia (Atlanta Division) for matters within federal jurisdiction, and you waive any objection to venue or forum non conveniens.

Jury trial waiver. To the fullest extent permitted by law, YOU AND DOCUMENTATION.AI WAIVE ANY RIGHT TO A JURY TRIAL.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

25) Entire agreement; order of precedence; severability

These Terms, the Privacy Policy, and any applicable Order Form constitute the entire agreement and supersede prior agreements regarding the Services. If there is a conflict, an Order Form (if any) controls, then these Terms, then the Privacy Policy. If any provision is unenforceable, it will be modified to the minimum extent necessary to be enforceable, and the remaining provisions remain in effect.

26) Contact

Documentation.AI

Email: [email protected]