Vanta
AI agents can use parts of these docs, but miss or misread a lot of them.
Last scanned Sep 28, 2026help.vanta.com/enIntercom15 pages tested
Score overview
Vanta scores 79 out of 100 (grade C), passing 19 of 27 checks. 8 still need work.
- Kind of site
- Help center
- Checks passed
- 19/27
- Partly passed
- 3
- Failed
- 5
Access
Content discoverability4 passed2 failed1 partly
Pages point agents to llms.txt
No llms.txt directive found in HTML of any of 15 sampled pages
No agent-facing directive pointing to llms.txt was detected in the HTML of any tested page. Add a visually-hidden element near the top of each page (e.g., a div with CSS clip-rect) containing a link to your llms.txt. If your site serves markdown versions of pages, mention that in the directive too so agents know to request it.
Check your fix:
curl -s https://help.vanta.com/en/articles/11345359-adaptive-framework-scoping | grep -n llms.txtfinds the link near the top of the HTML.Markdown pages point agents to llms.txt
No llms.txt directive found in markdown of any of 15 sampled pages
No llms.txt directive was detected in the markdown of any tested page. Add a blockquote near the top of each markdown page (e.g., "> For the complete documentation index, see [llms.txt](/llms.txt)").
Check your fix: The Markdown version of https://help.vanta.com/en/articles/11345359-adaptive-framework-scoping (its .md URL, or the page fetched with
Accept: text/markdown) has the llms.txt line in its first few lines.llms.txt fits in an agent's context
llms.txt is 96,454 characters (between 50,000 and 100,000; consider splitting)
Your llms.txt is 96,454 characters, which may be truncated on some agent platforms. If it grows further, split into nested llms.txt files with a root index under 50,000 characters.
Check your fix:
curl -s https://help.vanta.com/en/llms.txt | wc -cprints less than 50000.llms.txt exists
llms.txt found at https://help.vanta.com/llms.txt
llms.txt follows the standard structure
llms.txt follows the proposed structure (H1, blockquote, heading-delimited link sections)
llms.txt links work
All 15 same-origin sampled links resolve (734 total links)
llms.txt links point to Markdown
15/15 same-origin sampled links point to markdown content (100%)
Markdown availability1 passed1 failed
Server returns Markdown when asked
Server ignores Accept: text/markdown header (0/15 sampled pages return markdown)
Your server ignores Accept: text/markdown and returns HTML. Some agents (Claude Code, Cursor, OpenCode) request markdown this way. Configure your server to honor content negotiation.
Check your fix:
curl -sI -H "Accept: text/markdown" https://help.vanta.com/en/articles/11345359-adaptive-framework-scopingreturnscontent-type: text/markdown.Pages are available as Markdown
15/15 sampled pages support .md URLs (100%)
Page size and truncation3 passed1 partly
Content starts near the top
9 of 15 sampled pages have content starting at 10–50% (worst 20%)
9 of 15 pages have documentation content starting 10-50% into the converted output. Reduce navigation, breadcrumb, and sidebar markup that precedes the content area.
Content is in the HTML without JavaScript
All 15 sampled pages contain server-rendered content
Markdown pages fit in context
All 15 pages under 50K chars (median 2K, max 12K)
HTML pages fit in context
All 15 sampled pages under 50K chars (median 98K HTML → 6K markdown (92% boilerplate))
Content structure3 passed
Tabs don't bloat the page
No tabbed content detected across 15 sampled pages
Headings inside tabs name their variant
No tabbed content found; header quality check not applicable
Code blocks are well-formed
All 1 code fences properly closed across 16 pages
URL stability1 passed1 failed
Missing pages return a real 404
14 of 14 sampled pages return 200 for non-existent URLs (soft 404); 1 indeterminate (HTTP 202/5xx)
Your site returns 200 for non-existent pages (soft 404). Agents try to extract information from the error page content instead of recognizing the page is missing. Configure your server to return 404 for pages that don't exist.
Check your fix:
curl -sI https://help.vanta.com/en/agent-score-missing-pagereturns 404, not 200.Redirects stay on the same host
No redirects detected across 8 sampled pages; 7 failed to fetch
Content health2 passed1 partly
Markdown matches the HTML page
2 of 15 pages have minor content differences between markdown and HTML
2 pages have minor content differences between their markdown and HTML versions.
llms.txt covers the whole site
llms.txt covers 98% of 746 sitemap doc pages
Cache headers allow timely updates
All 16 endpoints have appropriate cache headers
Authentication and access1 passed
Gated docs offer another way in
All docs pages are publicly accessible; no alternative access paths needed
Docs are readable without logging in
All 8 sampled pages are publicly accessible; 7 failed to fetch
Crawler access2 passed
Crawlers and AI assistants may read the docs
robots.txt lets Googlebot, Bingbot, OAI-SearchBot, PerplexityBot, Claude-SearchBot and Claude-User read the docs.
Sitemap lists the docs pages
The sitemap at https://help.vanta.com/sitemap.xml lists 734 of the 743 docs pages found through llms.txt and page links.
Freshness
Maintenance2 passed1 failed
Links and section anchors work
3 of 24 references checked on the sampled pages are broken: 1 link and 2 section anchors. 7 more could not be verified (timeouts or blocked requests) and are not counted.
Fix or remove the broken links, redirect moved pages to their new address, and restore or retarget section anchors. Agents follow links to gather context, and a dead link ends that path.
Check your fix: Every link on https://help.vanta.com/cdn-cgi/l/email-protection (404) linked from https://help.vanta.com/en/articles/11345884-error-inventory-is-auto-assigning-to-a-former-person returns 200, and every
#sectionlink points at an element with that id.Pages say when they were last changed
15 of 15 sampled pages state when they were last changed.
Sitemap entries still exist
All 10 sitemap entries sampled still exist.
Consistency with the API specNot applicable
Endpoints in the docs exist in the API spec
No OpenAPI description was found, so the docs could not be compared with a spec.
CurrencyNot applicable
Deprecated operations are marked as such
No OpenAPI description was found, so deprecation notices could not be compared with a spec.
Additional checks
MCP server is discoverable
An MCP server answers at https://mcp.vanta.com/mcp.
llms-full.txt is available
No llms-full.txt found at https://help.vanta.com/en/llms-full.txt or https://help.vanta.com/llms-full.txt.
Publish /llms-full.txt with the full text of your docs in Markdown, so an agent can load everything in one request instead of crawling page by page.
Check your fix:
curl -sI https://help.vanta.com/en/llms-full.txtreturns 200.Agent skills are published
No agent skills index was found at /.well-known/agent-skills/index.json.
Publish an Agent Skills index at /.well-known/agent-skills/index.json with a SKILL.md for your main tasks, so agents can load task instructions without reading every page.
About this scan
- Scanned
- Sep 28, 2026
- Pages tested
- 15 of 734 found
- Platform
- Intercom
- Kind of site
- Help center
- AFDocs score, on its own
- 76 (C), 15 of 23 checks pass
- Based on 15 sampled pages, chosen deterministically from the sitemap and llms.txt. Pages outside the sample were not read.
- Pages were fetched without running JavaScript, the way most AI agents read the web.
- robots.txt stopped the scanner from reading 7 URLs; checks that needed them are unverified.
- Answerability, where an AI agent answers real questions written from these pages, runs in the open-source scanner with your own API key. This web score is made of Access and Freshness.
Methodology 2026-09.6 · AFDocs 0.20.0
Pages we sampled (15)
- https://help.vanta.com/en/articles/11345359-adaptive-framework-scoping
- https://help.vanta.com/en/articles/11345416-access-reviews
- https://help.vanta.com/en/articles/11345487-policy-writing-resources
- https://help.vanta.com/en/articles/11345548-getting-started-with-tests
- https://help.vanta.com/en/articles/11345629-integrating-vanta-snowflake
- https://help.vanta.com/en/articles/11345689-creating-a-service-account-for-the-google-workspace-integration
- https://help.vanta.com/en/articles/11345753-error-connecting-knowbe4
- https://help.vanta.com/en/articles/11345809-iso-27001-2022-frequently-asked-questions
- https://help.vanta.com/en/articles/11345884-error-inventory-is-auto-assigning-to-a-former-person
- https://help.vanta.com/en/articles/11345951-error-you-cannot-authorize-vanta-when-integrating-zoom
- https://help.vanta.com/en/articles/11346010-error-nice-to-meet-you-we-can-t-find-you-among-our-customers-on-sign-in
- https://help.vanta.com/en/articles/11346076-personnel-onboarding-hipaa
- https://help.vanta.com/en/articles/11657386-managing-subscriptions-tests-and-documents
- https://help.vanta.com/en/articles/12524282-continuous-monitoring-of-vendor-risk
- https://help.vanta.com/en/articles/14725622-connecting-vanta-clickup
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