Reduce support tickets with better documentation and AI. Learn how structured docs power AI deflection, agent copilots, and self service support while keeping product knowledge current and measurable through the right metrics. A practical playbook for scaling support without hiring more agents Fast.

Product documentation is no longer something teams update occasionally; it’s now a living part of the product. AI documentation keeps content accurate, aligned with fast releases, and helps tools like ChatGPT and Claude give reliable answers while making updates easier to maintain.

Good documentation isn’t about writing more; it’s about giving users exactly what they need. The Diátaxis Framework helps teams organize content by user intent, making docs clearer, easier to navigate, and far more effective. Here’s how Diátaxis brings order to documentation.

In the AI era, the importance of documentation is huge. Treat docs as part of your product. Structure them, keep them current, add MCP access and a helpful AI assistant. You’ll boost discovery, speed onboarding, cut errors, and keep users around.