Videograph migrated their docs from ReadMe to Documentation.AI. The main goal wasn’t “better marketing pages”, it was making docs easier to use during real implementation work, and easier to maintain across teams.
“The docs look beautiful. The AI assistant has been genuinely helpful, and our Success team is now sharing docs instead of jumping on calls. We’re also looking forward to auto-updates with GitHub integration.”
Summary
Videograph migrated their docs from ReadMe to Documentation.AI. The main goal wasn’t “better marketing pages”—it was making docs easier to use during real implementation work, and easier to maintain across teams.
What changed:
The docs site feels cleaner and more “native” to browse (no annoying loader between pages).
An AI assistant is available as part of the paid plan, which they didn’t have in their previous setup.
The Success team started using docs more often instead of defaulting to calls.
Docs are no longer maintained only by Product; Engineering also uses the same system instead of sending OpenAPI files manually.
About Videograph
Videograph works in the video streaming and encoding space and provides a developer-facing product where documentation is part of the day-to-day customer workflow.
Before the migration
1) The browsing experience broke flow
Moving from one doc page to another triggered an annoying loader. For users switching between guides and reference pages, this made the docs feel slow and “separate” from the product experience.
2) Documentation ownership was split
Initially, the Product team maintained the documentation. Engineering would provide OpenAPI files manually when updates were needed. That approach worked, but it depended on handoffs and coordination.
3) Support and Success relied on calls for common questions
Even when answers existed in docs, it was sometimes easier to jump on a call than to find the right page quickly and trust that it was current.
Why they moved to Documentation.AI
1) Cleaner docs that the team is comfortable sharing
They wanted docs that look good, are easier to scan, and feel like a place customers can rely on.
2) AI assistant included in the paid plan
Videograph was a paid ReadMe customer, but they didn’t have an AI assistant available in their docs workflow the way they needed. With Documentation.AI, the AI assistant being included in each paid plan was an additional practical benefit—available across teams without treating it as a separate tool.
3) The AI agent helps with day-to-day usage
The agent has been useful in practice—helping reduce time spent searching across pages and improving how quickly users and the team get to the right information.
4) A clear next step: GitHub-based auto-updates
They’re looking forward to connecting docs updates more directly to GitHub changes so docs can stay aligned with product and API evolution.
After the migration (early outcomes)
Docs-first usage increased internally
The Success team started sharing docs instead of defaulting to calls for many common questions.
Docs became easier to use as the “default reference” during customer conversations.
Product + Engineering are using the same system
Product continues to manage structure and written guides.
Engineering is more directly involved, instead of treating OpenAPI updates as a separate manual step.
The docs experience feels more native
Navigation between pages feels smoother, and users can move around without the previous loader interrupting them.